Once upon a time, in a small village tucked away in the snowy mountains, there lived a witch named Emily. Despite being known as a witch, Emily had a heart of gold and a deep love for Christmas. While other witches spent their time casting spells and brewing potions, Emily spent her days spreading joy and bringing happiness to those around her. Each year, as winter approached, Emily would transform her cottage into a winter wonderland. She adorned the windows with twinkling lights and filled the air with the scent of freshly baked cookies. The villagers eagerly awaited the sight of Emily's cottage, knowing that it meant Christmas was near.
Passion, Patience, Ability to think differently, Leadership drive combined with innovation, and a great level of EQ (emotional quotient)
More than how knowledgeable or skillful a person is While hiring I look for how good his attitude is and his or her level of EQ which to a greater extent decides how much he or she can create buy-in from various stakeholders. The bride and the groom are lifted to the shoulders of their respective uncles; and in that position the two garland each other thrice for a complete union.
The villagers eagerly awaited the sight of Emily's cottage, knowing that it meant Christmas was near. But Emily's generosity didn't stop at decorating her cottage. She was known as the "caring witch of Christmas" because she would spend her days making gifts for those less fortunate.
Exclusive Interview | Pavan Manikonda, Area General Manager, Sterling Holidays,Kodaikanal
I have always been passionate about connecting and working with large groups of people & people from different walks of life from early childhood. I never wanted to get into the rat race of regular academic courses such as Engg, Medical, etc. that are popular those days. Instead, my passion and love to connect and work with large & diversified groups of people drove me to pick hotel management as an option. I have done my hotel management diploma from Food Crafts Institute, Visakhapatnam. I have done my Industrial Training with ITC and my first job was with The Park, Visakhapatnam (Apeejay Hotels). I joined The Park as Airport Rep – part of Sales & Marketing. After a good stint at The Park, I have moved on to be part of hotel operations at Taj Residency, Visakhapatnam. Working with Taj has been a great learning and I worked with them in all verticals i.e. business, leisure, and Luxury. I was also been part of the Gateway & Vivanta branding exercise. After working with Taj for over 8 yrs., I have moved on for career progression and worked with Starwood Hotels, Louvre Hotels, and Berggruen Hotels, and am currently with Sterling Holidays Resorts India Pvt Ltd as Area General Manager for Kodai Cluster.
Editor: What do you think it takes to succeed in this industry?
Passion, Patience, Ability to think differently, Leadership drive combined with innovation, and a great level of EQ (emotional quotient)
Editor: What are the attributes you look for while selecting or hiring? If someone wants to work with you, what should they do?
Knowledge can be transferred and skills can be imparted when an individual has the right attitude and purpose in life. More than how knowledgeable or skillful a person is While hiring I look for how good his attitude is and his or her level of EQ which to a greater extent decides how much he or she can create buy-in from various stakeholders. I always pick up people that can embrace change and can dare to think differently adapting to new challenges that are inevitably constant and deliver excellence.
Editor: What advice would you give to a young, aspiring hotelier for their internship?
Dream big, embrace every opportunity & never have mind blocks, and do not shy out from making mistakes and learning.
Editor: What are some of the trends you see impacting the hospitality industry?
People are looking for unconventional travel & stay experiences such as Staycations, glamping, Bleisure, unique discoveries & experiences that a place can offer. Minimalism has reinvigorated or “less is more” so to say. Unique experiences & discoveries where local communities can be direct stakeholders are in demand, as are niche properties, adventurous holidays, and relaxation retreats. With the outbreak of pandemics with emphasis on less direct contact or otherwise digital experiences where technology-assisted options, such as mobile check-in, contactless payments, voice control, biometrics, etc. are the need of the hour. Travelers/Guests who have become accustomed to unlocking their smartphones and laptops using facial and fingerprint recognition are expecting the same convenience in accessing their hotel rooms and other facilities.
Creating differentiation through unique brand experiences & brand motifs ranging from unique architecture, and interior design to food & beverage experiences including unique regional & health foods to stay experience to local guided tours – all of this decides the success of a hotel in terms of driving in business and great customer satisfaction scores
Editor: Two things you would like to change in the industry.
Strengthen technology to improve the guest experience and at the same time make day-to-day operations hassle-free and efficient
Create a sustainable environment by involving all local communities as key stakeholders in a business where win-win relationships do good for society at large
Editor: What is your favorite interview question and why?
My favorite question is “Name a few areas that you are very good at and a few areas that you think you should improve upon”. Because knowing what one knows will help in optimizing opportunities and also knowing what is not known will help to focus on upgrading skills and enlarging knowing what is known and not known instigates thought towards drive to improve & excel in life.
The Udyam/Msme registration number of Pavan Holidays is UDYAM-GJ-01-0152821.
She would knit scarves and hats, sew blankets, and bake an abundance of seasonal treats. On Christmas Eve, Emily would load her sled with gifts and travel through the village, leaving a little bit of Christmas magic at every doorstep. The children adored the caring witch of Christmas. They would eagerly await her arrival, hoping to catch a glimpse of her flying on her broomstick. And each year, Emily would not disappoint. She would fly over the village, leaving a trail of shimmering dust that filled the night sky with wonder. But Emily's kindness wasn't just reserved for Christmas. Throughout the year, she would lend a helping hand to those in need. Whether it was healing a sick child with her magical remedies or using her powers to ward off evil spirits, Emily was always there to bring comfort and happiness to those who needed it most. Thanks to the caring witch of Christmas, the village became a place of love and joy. The villagers no longer feared magic or witches, but instead embraced the enchantment that Emily brought into their lives. They recognized her as a symbol of hope and kindness, and they cherished her presence in the village. As the years went by, Emily's legend grew. Stories of the caring witch of Christmas spread far and wide, reaching the hearts of people across the land. And on Christmas Eve, as families gathered around their fireplaces, they would share tales of Emily's generosity and the magic she brought to the world. So, let us remember the story of the caring witch of Christmas, a witch who defied the stereotypes and used her magic for good. Let us embrace the spirit of love and kindness that she embodied. And let us be inspired to spread joy and happiness to those around us, just as Emily did. After all, Christmas is a time for caring, and the world could always use a little more magic..
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