The Orlando Magic Bag Policy is a set of guidelines and rules that dictate what types of bags are allowed into the team's arena for games and events. This policy is in place to ensure the safety and security of all attendees and to create a smooth and efficient entry process. According to the policy, all bags brought into the arena must meet specific size and style requirements. For example, bags must be clear plastic, vinyl, or PVC and cannot exceed 12 inches by 6 inches by 12 inches in size. Additionally, small clutch purses, no larger than 4.5 inches by 6.
Health & Safety Policies
The health and safety of guests, athletes, artists and staff remains Amway Center's top priority. Our Global Biorisk Advisory Council STAR™ Facility Accreditation affirms our commitment to outbreak prevention, response and recovery. We've added numerous sanitization stations, increased our frequency of cleaning, transitioned to mobile ticketing and cashless transactions, upgraded air filters and implemented UV lighting. Providing a safe environment for everyone is our goal.
Select Amway Center events may require additional health & safety guidelines including, but not limited to, providing a negative COVID-19 test, verification of being fully vaccinated and wearing a mask. Please review your event's specific guidelines on the event detail page regularly as health check requirements are subject to change at any time.
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Leave Your Bags at Home
Bags are not permitted at Amway Center events. Guests are permitted to bring one small clutch that is 4.5" x 6.5" x 1" or less. Medical and parent bags (max. 14" x 14" x 6") are exceptions but will be subject to X-ray at designated locations for entry to Amway Center.
Prohibited Items
Amway Center encourages all patrons to arrive early and travel light as each guest must adhere to a security inspection prior to entrance. To see the full list of pohibited items, click or tap here.
Parking
Visit our parking page to learn more and purchase advanced parking.
Amway Center Rules
Amway Center has some of the hottest games, concerts, and special events around. But to make sure it’s fun for everyone, there are a few rules that you have to follow.
Make sure you read the rules below so you know what to expect. They will help you avoid any issues during your visit to the venue. Please note that some events may have slightly different rules and management reserves the right to modify their rules for each event.
If you have any questions, you can contact Amway Center at 407.440.7900
Accessibility Policy
Amway Center works to be as accessible as possible for persons in need of ADA-approved seating. ADA-seating is available throughout all levels and price points and come with up to 3 nearby companion seats.
In addition, accessible parking is available in the GEICO Garage, which is adjacent ot Amway Center. Patrons using this parking may access to venue via the 5th-floor pedestrian bridge, which connects to Amway Center’s Terrace Level (Level 3). There are also surface level lots and garages surrounding Amway Center.
If you have any questions regarding accommodation needs, you can contact Amway Center at 407.440.7900
Bag Policy
Bags are not permitted at Amway Center events. Guests are permitted to bring one small clutch that is 4.5″ x 6.5″ x 1″ or less. Medical and parent bags (max. 14″ x 14″ x 6″) are exceptions but will be subject to X-ray at designated locations for entry to Amway Center.
Management reserves the right to inspect bags. Guests refusing inspection requests may be barred entry.
Camera Policy
Video or audio recording is not permitted. Monopods, tripods and selfie sticks are not permitted.
Orlando Magic and Orlando Solar Bears games: Non-flash, still cameras may be used. Cameras with detachable lenses longer than three (3) inches are prohibited from all Amway Center sporting events. Tripods or other photography equipment may not be used or admitted without building-issued media credentials.
All other events: Cameras with a detachable lens or lenses longer than three (3) inches are prohibited.
Child Policy
Children must have a ticket to attend a show if a show is an all-ages events. Any show that is age-restricted may not allow a minor to attend even with a parent or legal guardian present. Age-restricted events will also require an ID.
COVID-19 Related Policy
Amway Center staff is focused on keeping the health and safety of our guests and employees at the forefront of everything they do. The venue will be following guidelines set forth by the Centers for Disease Control (CDC) as well as local officials, the NBA and experts from AdventHealth.
Please contact Amway Center office at 407.440.7900 for any questions relating to current COVID-19 related policy
Lost and Found Policy
During an event, stop by the Guest Services Desk or ask a security staff member for assistance. After an event, call security at 407.440.7010 to inquire about a lost item All found items are logged and secured for 90 days.
Amway Center does not claim responsibility for any lost items.
Mask Policy
Face masks may be required for concerts, shows, or events.
Please contact Amway Center office at 407.440.7900 for any questions relating to current COVID-19 related policy
5 inches by 6.5 inches, are allowed. The Orlando Magic Bag Policy also prohibits certain items from being brought into the arena.
Prohibited Items
The following items are not allowed in the venue
- Backpacks
- Bags
- Cans, souvenir cups and bottles (plastic or hard-sided reusable)
- Cameras with detachable lenses (concerts/events)
- Cameras with lenses 3″ or longer (Orlando Magic/Orlando Solar Bears)
- Coolers and hard-sided containers
- Drones and fireworks
- GoPros, GoPro sticks, selfie sticks, tripods, mono-pods
- Helium balloons
- Illegal drugs
- Laptops
- Laser pointers and flashlights
- Noisemakers and amplifiers (except for cowbells which are permitted for Orlando Solar Bears games only)
- Outside food & beverage
- Pets (except service animals)
- Recreation equipment (skates, skateboards and cycles)
- Signs larger than 11″ x 17″, signs on sticks, signs with indecent or derogatory comments/images, political statements or commercial references
- Strollers
- Unauthorized solicitation, handbills, giveaways or sampling
- Video or audio recorders
- Wrapped gifts
These could be subject to change per the artist request.
Amway Center reserves the right to search anyone, and their belongings, who enter the premises.
Re-Entry Policy
There is no re-entry allowed. Please do not leave until the show is concluded.
Smoking Rules
Amway Center strictly prohibits the use of tobacco and smoking inside the arena. The designated smoking area for Orlando Magic games is the Magic Grill. For all other events, the smoking area is expanded to include The ULTRA Lounge.
Ticket Policy:
For ticket information and related policies please check out the Amway Center Tickets page.
These items include backpacks, large purses, camera bags, briefcases, and diaper bags. Exceptions can be made for necessary medical items or items required for childcare, but they must be thoroughly inspected by security personnel. The bag policy is enforced by security personnel at the entrances of the arena. Attendees with bags that do not meet the size and style requirements will be asked to return them to their vehicles or dispose of them. This ensures that everyone in the arena is adhering to the policy and helps maintain a safe and secure environment. By implementing the bag policy, the Orlando Magic organization aims to provide fans with a positive and enjoyable experience during games and events. The guidelines are meant to streamline the entry process and prevent any potential security threats. It is important for attendees to familiarize themselves with the bag policy before arriving at the arena to avoid any complications or delays..
Reviews for "The Dos and Don'ts of the Orlando Magic's Bag Policy"
1. John - 1 star
The Orlando Magic bag policy is absolutely ridiculous. I understand the need for safety measures, but this policy takes it to a whole new level. I attended a game recently and was informed upon entering that my bag was not allowed inside. I had to leave the arena and find a locker nearby to store my bag, which wasted a significant amount of time. This policy is extremely inconvenient and ruins the overall experience of attending a game. I hope the Orlando Magic reconsider this policy and find a more reasonable solution.
2. Samantha - 2 stars
I was excited to attend an Orlando Magic game, but my experience was soured by their bag policy. I understand the importance of security, but completely banning bags is excessive. I had to carry all my belongings, including my wallet and phone, in my pockets, which made me feel uncomfortable and restricted. Additionally, the long lines and wait times at the bag check area were frustrating. I feel that the Orlando Magic could improve the bag policy by allowing smaller bags or implementing a faster and more efficient bag check process.
3. David - 1 star
The bag policy at the Orlando Magic games is simply unreasonable. I traveled all the way from out of town to attend a game, only to be turned away because of my bag. I had no prior knowledge of this policy, and it was not clearly stated on their website or ticketing information. It was a waste of time and money. The Orlando Magic should clearly communicate their bag policy to avoid inconveniencing fans and provide a better overall experience. It was a major disappointment.