Dear Pure Magic Car Wash, I am writing to request the cancellation of my membership with your car wash service. I have been a loyal customer for the past year, but unfortunately, I am no longer in need of your services. I have recently relocated to a new area where there is no Pure Magic Car Wash facility nearby. As a result, it has become inconvenient for me to continue using your services. I have tried to find alternative car wash options in my new area, but there are no comparable options available. I understand that there may be a cancellation fee associated with terminating my membership.
Business Response /* (1000, 5, 2022/03/01) */ On the morning of Saturday February 5th 2022, Mr. and Mrs. washed their Toyota Tundra at our Lovell road facility. During their wash, the customer in front of them came off of our track causing Mr. and Mrs. to make contact with the rear of the vehicle before the wash conveyor was stopped. A vehicle can only come off our track if the customer has their hands on the wheel or the vehicle has a mechanical issue. The customer in front of Mr. and Mrs. failed to fully relinquish the care and custody of the vehicle over to the car wash. PureMagic has twice instructed Mr. and Mrs. to turn this over to their insurance and we would gladly supply any and all video of their incident as it is not their fault, nor is it the fault of the car wash. There was no wash equipment malfunction or employee error. We understand that no one expects to visit a car wash and leave with damage to their vehicle but we simply cannot control what a customer is doing inside their vehicle while going through the wash tunnel. Consumer Response /* (3000, 7, 2022/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept Pure Magic Car Wash's response. When my husband drove our truck into the Pure Magic Car wash, my husband gave control of our vehicle over to the car wash. They had control of our truck via their car wash track. As a business, it is solely their responsibility to stop their equipment when an issue pops up. The car wash attendants did not stop their equipment in a timely fashion and their equipment pushed our truck into the truck in front of us. Regardless of why the vehicle in front of us went off the track, the only party that could have stopped the car wash's equipment was the car wash attendants. This is their business, as a business owner they have a responsibility to their customers. Monitoring their car wash operations, is their responsibility. They are also responsible for how much distance is placed between each vehicle. If they are moving cars through their car wash and not putting enough distance between each car to prevent situations like this, then that is their fault. Our truck was damaged by Pure Magic Car Wash, through no fault of our own. We are asking them to pay for the repairs to our vehicle. We should not have to submit this to our insurance company. Pure Magic Car Wash should pay for this or submit it to their insurance company. The bottom line is that our vehicle was damaged in their place of business when our truck was under their care, they are responsible.
My Husband was guided onto the conveyor belt and was going through the car wash, when the conveyor belt pushed his truck into the vehicle in front of him in the car wash. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB s standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
I understand that there may be a cancellation fee associated with terminating my membership. I am willing to pay this fee in order to complete the cancellation process. Please let me know the amount of this fee and the preferred method of payment.
Complaints for PureMagic Car Wash
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I have been generally satisfied with the quality of your car wash service and the customer service provided by your staff. I appreciate the convenience and efficiency that Pure Magic Car Wash has offered me during my time as a member. However, due to my current circumstances, I will no longer be able to make use of your services. I would appreciate it if you could process my membership cancellation as soon as possible. Please provide me with any necessary documents or instructions that I need to complete in order to finalize the cancellation. Additionally, any confirmation or receipt of the cancellation process would be greatly appreciated. Thank you in advance for your understanding and assistance in this matter. I have enjoyed being a member of Pure Magic Car Wash and I hope that in the future, I may have the opportunity to utilize your services again. Kind regards, [Your Name].
Reviews for "Insider Tips for Cancelling Your Pure Magic Car Wash Membership Without Losing Out"
1. John - ★☆☆☆☆
I was extremely disappointed with the Pure Magic Car Wash membership and decided to cancel it after just a month. The service was subpar, with multiple instances of my car not being properly cleaned. The staff seemed disinterested and rushed, and it was clear that they were not putting in the effort to ensure a thorough cleaning. Additionally, the cancellation process was a hassle and took much longer than anticipated. Overall, I would not recommend this car wash membership to anyone looking for a reliable and satisfactory service.
2. Emily - ★★☆☆☆
I had high hopes for the Pure Magic Car Wash membership, but unfortunately, it fell short of my expectations. While the initial washes were decent, the quality started to decline after a couple of months. The staff seemed untrained and unprofessional, and I often found missed spots and streaks on my car. Furthermore, the wait time for the wash was excessive, and there was no efficient system in place to manage the flow of cars. Overall, I believe there are better car wash options available, so I won't be renewing my membership.
3. Sarah - ★★☆☆☆
I recently canceled my Pure Magic Car Wash membership after being unsatisfied with the quality of service provided. The washes were inconsistent, with some being adequate, but most leaving my car looking dirtier than before. The lack of attention to detail was disappointing, and the staff seemed to rush through the cleaning process. Additionally, the cancellation process was a hassle and required multiple calls and emails to complete. Overall, I would not recommend this car wash membership due to their inconsistent service and lack of professionalism.