Fire Magic Grill Warranty Information Fire Magic grills are renowned for their durability and performance, backed by a comprehensive warranty. The warranty covers various components of the grill, ensuring peace of mind for customers. The main body of the grill, including the firebox and burners, is protected by a lifetime warranty. This demonstrates the manufacturer's confidence in the grill's construction, ensuring that it will withstand the test of time. Additional components, such as the cooking grids, stainless steel housing, and warming racks, are covered by a five-year warranty. This warranty ensures that these parts are free from defects in materials and workmanship, providing reassurance that the grill will continue to perform at a high level.
Request a Warranty
Three Year Warranty Fire Magic side burners and all other Fire Magic components except ignition systems and electrical parts are under warranty for three 3 years. This warranty does not cover parts becoming defective through misuse, accidental damage, electrical damage, improper handling, storage and or installation.
This warranty ensures that these parts are free from defects in materials and workmanship, providing reassurance that the grill will continue to perform at a high level. Certain accessories and parts, such as ignition systems, valves, and thermometers, are protected by a one-year warranty. This covers any defects and malfunctions that may arise, giving customers the assurance that their grill will be fully functional.
Fire Magic Warranty Information
Fire Magic premium gas grills are an investment that lasts a lifetime. That’s because we design, engineer and build Fire Magic premium gas grills to the absolute highest quality standards for unmatched beauty and performance to be enjoyed for years and years. It’s why we stand behind our products by offering the industry’s best warranty programs. The pride of owning a Fire Magic Grill lasts a lifetime.
Warranty Highlights
When Investing in a Grill, Consider the Assurance Provided By the Fire Magic Warranty:
– Fire Magic pays for the first-year labour allowance
– Fire Magic pays for shipping warranted replacement parts
– Fire Magic pays for shipping warranted defective parts back to the factory
– Fire Magic’s qualified technical service representatives are available 10 hours a day 5 days a week to assist with questions, installation and service.
Lifetime Warranty
Cast stainless steel burners, Choice stainless steel u-shaped burners, Fire Magic Diamond Sear and rod stainless steel cooking grids and stainless steel housing are under warranty for as long as you own your grill.
Fifteen Year Warranty
Brass valves, inner liners, manifold assemblies, porcelain (including ovens and barbecue faces) and backburner assemblies (except ignition systems) are under warranty for fifteen (15) years.
Ten Year Warranty
Electric grills, including stainless steel cooking grids and electric grill stainless steel housing, are under warranty for ten (10) years(except ignition systems).
Five Year Warranty
Flavour grids, infrared burners in the grill, and charcoal stainless steel grills (except for the charcoal pan, charcoal grid, wood pellet screen, thermometer and ash tray which are under warranty for one year) are under warranty for five (5) years.
Three Year Warranty
Fire Magic side burners and all other Fire Magic components (except ignition systems and electrical parts) are under warranty for three (3) years.
One Year Warranty
Fire Magic ignition systems (excluding batteries), electrical components (including lights and thermometer) and grill accessories are under warranty for one (1) year.
Register a Product
Warranty Disclaimer
The warranty applies to the original purchaser and to single-family residential use only. The warranty commences from the date of purchase and is valid only with proof of purchase.
This warranty does not cover parts becoming defective through misuse, accidental damage, electrical damage, improper handling, storage and/or installation. The product must be installed (and gas must be connected) as specified in the instructions or operator’s manual, by a qualified professional installer. Accessories, parts, valves, remotes etc when used must be RH Peterson Co. products.
This warranty does not apply to rust, corrosion, oxidisation, or discolouration unless the affected component becomes inoperable. It does not cover labour or labour-related charges.
This warranty specifically excludes liability for indirect, incidental or consequential damages. Some states/countries do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specified legal rights, and you may have other rights that may vary from state to state/country to country.
For additional information regarding this warranty, or to place a warranty claim, contact the Fire Magic stockist where the product was purchased.
Fire Magic Showroom Location
Fire Magic
Unit 15, Orchard Place Business Centre
Seven Mile Lane, Borough Green
Kent TN15 8QU
SPK-26 controls are covered for three (3) years "All Parts" warranty.
It is important to note that the warranty does not cover normal wear and tear, misuse, or neglect of the grill. It is recommended to follow the manufacturer's guidelines and properly maintain the grill to ensure its longevity. In the event that a warranty claim needs to be made, customers should contact the authorized dealer from whom the grill was purchased. They will provide guidance and assistance in the warranty process, ensuring that any issues are resolved promptly and efficiently. In conclusion, Fire Magic grills offer a comprehensive warranty that covers various components of the grill. With a lifetime warranty on the main body, customers can trust in the durability and longevity of their grill. The additional warranties on other parts and accessories further enhance customer satisfaction. Proper maintenance and adherence to the manufacturer's guidelines are essential to maximize the benefits of the warranty..
Reviews for "What to do if your Fire Magic grill warranty has expired"
1. Sarah - 1 star - I purchased the Fire Magic grill with high hopes, but the warranty information turned out to be a major letdown. The warranty terms were vague and not comprehensive enough to provide the level of protection I expected. When I contacted customer service with some questions about the warranty coverage, they were unhelpful and dismissive. Overall, the lack of transparency and poor customer service regarding the warranty left me feeling frustrated and regretful about my purchase.
2. John - 2 stars - The Fire Magic grill itself is great, but the warranty information provided was disappointing. The warranty coverage was limited and did not meet my expectations, especially considering the price of the grill. Additionally, when I tried to file a warranty claim for a faulty part, I faced numerous hurdles and delays in getting a resolution. The whole experience with the warranty left a sour taste in my mouth and made me question the value of the Fire Magic brand.
3. Lisa - 1 star - I was excited to upgrade to a Fire Magic grill, but the warranty information provided was incredibly lacking. The terms were unclear and left many important details unanswered. When I reached out to customer service for clarification, they were unresponsive and unhelpful. As a consumer, I expect a reputable brand like Fire Magic to provide clear and thorough warranty information to protect my investment. Unfortunately, my experience with their warranty fell short, and I felt like I was left in the dark.