I recently encountered a frustrating issue with my magic wand - it wouldn't charge. This was quite disappointing as I had been eagerly anticipating using it for a special occasion. I tried all the usual troubleshooting steps, such as checking the power source, using a different charging cable, and ensuring that the wand was properly connected to the charger. However, none of these steps resolved the issue. I decided to reach out to the manufacturer's customer support for assistance. They suggested a few additional troubleshooting steps, such as resetting the wand and trying a different power outlet, but unfortunately, none of these suggestions worked either.
Magic wand not charging
Authentic Magic Wand massagers are imported, distributed, and marketed by Vibratex, INC. – that’s us! We are looking forward to hearing from you! Please select from the following customer support options:
Warranty:
All authentic Magic Wands are protected by a one-year Warranty. Click the WARRANTY button below to learn more or to submit a claim.
Authenticity:
Questions about how to identify the real thing? Click the AUTHENTICITY button below.Where to Buy:
Looking for an authorized Magic Wand retailer? Click the WHERE TO BUY button below.Replacement Chargers:
Need a replacement charger or power adapter? Click the REPLACEMENT CHARGERS button below.Online Purchase Questions:
Do you have questions about a Magic Wand you purchased online? Click the ONLINE PURCHASES button below.
All Other Questions:
Can’t find the information you need in the above selections? Simply fill out the form below and our team will get back to you.
Customer Support Voicemail:
- If your question is about a warranty claim, please click here or allow 5-7 business days for our team to reply to your original claim.
- If your question is related to the above topics, our team can only direct you to the related online links.
- Because we do not sell Magic Wands to the public:
- Our team is not able to take orders by phone.
- Our team cannot answer questions about any online purchases you’ve made – please contact an authorized reseller directly.
If you’d like to leave a message for our customer support team, please call the number below. Please allow 1-3 business days for a response.
Customer Support Voicemail: 1-888-558-9778
They suggested a few additional troubleshooting steps, such as resetting the wand and trying a different power outlet, but unfortunately, none of these suggestions worked either. I was beginning to lose hope that I would be able to charge my wand in time for the event. However, the customer support representative then informed me that there might be a potential issue with the battery itself and that it would require further inspection by a professional.
Contact Us
Authentic Magic Wand massagers are imported, distributed, and marketed by Vibratex, INC. – that’s us! We are looking forward to hearing from you!
Please select from the following customer support options:
Warranty:
All authentic Magic Wands are protected by a one-year Warranty. Click the WARRANTY button below to learn more or to submit a claim.
Authenticity:
Questions about how to identify the real thing? Click the AUTHENTICITY button below.
Where to Buy:
Looking for an authorized Magic Wand retailer? Click the WHERE TO BUY button below.
Replacement Chargers:
Need a replacement charger or power adapter? Click the REPLACEMENT CHARGERS button below.
Online Purchase Questions:
Do you have questions about a Magic Wand you purchased online? Click the ONLINE PURCHASES button below.
All Other Questions:
Can’t find the information you need in the above selections? Simply fill out the form below and our team will get back to you.
Customer Support Voicemail:
If the above options are not what you’re looking for, our customer support team is available to help with your question.
Before calling, please read carefully:
- If your question is about a warranty claim, please click here or allow 5-7 business days for our team to reply to your original claim.
- If your question is related to the above topics, our team can only direct you to the related online links.
- Because we do not sell Magic Wands to the public:
- Our team is not able to take orders by phone.
- Our team cannot answer questions about any online purchases you’ve made – please contact an authorized reseller directly.
If you’d like to leave a message for our customer support team, please call the number below. Please allow 1-3 business days for a response.
Customer Support Voicemail: 1-888-558-9778
Magic wand not charging
Genuine replacement power adapter and charging cord for the Magic Wand Rechargeable. This part is the only authentic option to replace your lost or damaged power cord and can be used without voiding your wand’s warranty. Purchase with confidence on Amazon.
- Genuine Magic Wand replacement power adapter and cord
- Will not void your wand’s warranty
- Magic Wand massage wand sold separately
- This authentic charger is available from Vibratex on Amazon – click the button below to purchase.
Genuine replacement power adapter and charging cord for the Magic Wand Rechargeable. This part is the only authentic option to replace your lost or damaged power cord and can be used without voiding your wand’s warranty. Purchase with confidence on Amazon. Genuine Magic Wand replacement power adapter and cord Will not void your wand’s warranty Magic Wand massage wand sold separately This authentic charger is available from Vibratex on Amazon – click the button below to purchase.
Genuine replacement power adapter and charging cord for the Magic Wand Rechargeable. This part is the only authentic option to replace your lost or damaged power cord and can be used without voiding your wand’s warranty. Purchase with confidence on Amazon.
Genuine Magic Wand replacement power adapter and cord
Will not void your wand’s warranty
Magic Wand massage wand sold separately
This authentic charger is available from Vibratex on Amazon – click the button below to purchase.
Magic Wand Rechargeable
The new Magic Wand Rechargeable offers the same great features as the Magic Wand Original, but this time it’s cordless.
Without a power lead to worry about, this portable massager can go wherever you want it to. Lightweight, convenient and completely cordless, the Magic Wand Rechargeable will not disappoint. You can also choose to use it plugged in if you wish so this product offers the best of both worlds.
This premium quality personal massage wand has four intensity levels and four different vibration patterns so you can find the combination which works for you. Whether you are using the Magic Wand Rechargeable to unwind or tackle aches and pains, we believe that once you give it a try, you’ll never want to be without it again.
All Hitachi Magic Wand products are built to last, which makes them great value for money.
Product details:
- Rechargeable lithium-ion batteries (7.2V/2250mAh)
- Charger included (110V-240V, 50/60Hz) along with a free UK voltage adapter
- Plug and play feature. Your wand will operate straight from the power source and will not charge during use
- Automatic shut-off feature after 20 minutes of continuous use
- Fully charged after three hours
- Running time: Your Magic Wand Rechargeable will operate for around three hours when fully charged
- On/Off switch.
- Two different power intensities ranging from low – 2,700rpms to ultra – 6,300rpms
- Four vibration patterns.
- Dimensions: Overall length: 13” (33 cm) Weight: 1lb 5oz (595g)
Please note: The unit is not waterproof and should be kept away from water.
They provided me with detailed instructions on how to proceed with sending the wand in for repair or replacement. While it was disappointing to have to send in my new wand for repair, I appreciated the prompt and helpful response from the customer support team. It gave me confidence that they would be able to resolve the issue and get my wand back to its full functionality. I followed their instructions and sent the wand in for repair as soon as possible. Now, I am patiently waiting for the wand to be returned to me, fully charged and ready for use. Although the situation was frustrating, I am grateful for the customer support's assistance in finding a solution. Hopefully, my story will help others who encounter similar issues with their magic wands and encourage them to reach out for support..
Reviews for "Maximizing the Charging Efficiency of Your Magic Wand"
- Jessica - 1 star - I bought the magic wand and was so excited to use it, but after a couple of uses, it stopped charging. I tried different charging cables and outlets, but nothing worked. It was such a disappointment and waste of money. I would not recommend buying this product.
- David - 2 stars - The magic wand's charging system is a major flaw. I've had mine for only a month and it already stopped charging. It's incredibly frustrating because when it does work, it's a decent device. But the unreliable charging makes it difficult to recommend to anyone.
- Sarah - 1 star - Don't bother investing in the magic wand if you're looking for a long-term solution. Mine stopped charging after just a few weeks, and when I reached out to customer service, there was no response. The lack of reliability and poor customer service make this a product I regret purchasing. Save your money for something better.
Troubleshooting Wireless Charging Issues with a Magic Wand