Magic Toyota is a car dealership based in Washington, USA. It is known for its wide selection of Toyota vehicles and exceptional customer service. The dealership has been serving customers for many years and has built a strong reputation for its commitment to quality and transparency. One of the standout features of Magic Toyota is its diverse inventory. Whether customers are looking for a sedan, SUV, truck, or hybrid, they can find a suitable option at the dealership. The dealership offers the latest Toyota models, including popular choices like the Camry, Corolla, RAV4, Highlander, and Tacoma.

Complaints for Magic Toyota

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The dealership offers the latest Toyota models, including popular choices like the Camry, Corolla, RAV4, Highlander, and Tacoma. In addition to new vehicles, Magic Toyota also has a range of pre-owned cars for sale. These used cars undergo a thorough inspection process to ensure that they meet high-quality standards.

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint

More info The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

I traded in my 2017 Highlander for a 2020 Highlander almost a year ago. During the trade, they offered to pay for the damaged windshield and the extra miles I went over plus allowing me to trade in 3 months early. All of this was on the contract but 3 weeks after I got the vehicle, I got a bill from Toyota Financial. I took it to the Sales Manager and told them why I am getting billed $1400 dollars and he said it was a mistake and will get it fixed. 2 weeks later, my bill is brought down to $800. I went back and asked him why am I paying for anything when we had made a deal. He made a copy of my bill and said he will get I handled. I told him the due date is coming up and he suggested I pay and Magic Toyota will send me a check for $800. I agreed to pay only cause I don’t want a ding on my credit report. I still have not recieved any check. Every time I call or go there, the Sales Managers say they will handle it and nothing is getting handled. I would like a call from the GM

Business response

The charges in question are from Toyota Financial Services and Mr. ********* returning his lease. We are working wit Mr. ********* to resolve his concern.

Initial Complaint

More info The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

I visited Magic Toyota 3/8, did not end up buying a car, but was signed up for a credit card on 3/9? Physically impossible as I was not there. The sales associate took it upon himself to sign me up for a credit card to try and make the deal. Fast forward to 3/18, I open my mailbox to a Toyota credit card I did not authorize or sign for. This is illegal and fraud. I spoke with Toyota credit to report it to the fraud department and they said they would close it but my credit will now be affected from the inquiry. I then spoke with the Director and she basically said its my word against his and hes a trustworthy guy so all she can say was that shes sorry for the miscommunication. There was no miscommunication, The associate knew I did not want a line of credit and specifically said my credit did not need to be ran again. Verbal authorization is not a legal form to apply for a credit card so basically they stole my social security number, and information, and applied for me.

Business response

Customer signed authorization to run credit reports and also apply for credit. Credit reports were ran by us and financial institutions per Customer's signed Authorizations.

Customer response

I am rejecting this response because: I would like to request to reopen complaint #******** that I submitted back in March that was closed due to inactivity. The cause for the inactivity was due to the delay of response from the Comenity Capital Bank which is the banking company that I was signed up wrongfully by Toyota which is explained in detail in my original complaint. I requested for their documentation of what was submitted as I did not sign any forms that would allow for some type of credit card - the only forms signed were for loan purposes through Toyota which is what the document that was sent in by Peter from Magic Toyota states. I have now received documentation from Comenity that the account was in fact wrongfully signed up for on my behalf by the employee at Magic Toyota and that they have now closed and sent in a request to credit reporting agencies to have all associated inquires or accounts to be removed. Please see attached.

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Customers can choose from a variety of makes and models, and the dealership's knowledgeable staff is available to provide guidance and answer any questions. Magic Toyota takes pride in its customer-centric approach. The dealership strives to make the car-buying process as convenient and enjoyable as possible. The sales team is friendly and professional, and they work closely with customers to understand their needs and preferences. Whether it's financing options, test drives, or assistance with paperwork, Magic Toyota aims to provide a seamless experience. The service department at Magic Toyota is another notable aspect of the dealership. The team of certified technicians is trained to handle all types of repairs and maintenance services for Toyota vehicles. From routine oil changes and tire rotations to complex engine repairs, customers can trust the skilled professionals at Magic Toyota to keep their cars running smoothly. Magic Toyota is also actively involved in the community. The dealership sponsors local events and initiatives, demonstrating its commitment to giving back. It strives to be a trusted partner for both customers and the community at large. Overall, Magic Toyota is a reputable car dealership that offers a wide selection of Toyota vehicles and provides top-notch customer service. Whether customers are looking to buy a new car or get their current vehicle serviced, they can rely on Magic Toyota for a positive experience..

Reviews for "The Magic of Connectivity: Toyota's Smart Car Features"

1. John - 1 star - I had a terrible experience at Magic Toyota. I went there looking to buy a new car, and the salesperson was incredibly pushy and aggressive. They kept trying to upsell me on features I didn't need and wouldn't take no for an answer. The whole process felt slimy and dishonest. I ended up walking out and buying a car from a different dealership where I felt much more comfortable.

2. Emily - 2 stars - I recently took my car to Magic Toyota for a routine maintenance service, and I was not impressed. The staff was rude and unprofessional, and the whole process took much longer than expected. When I asked for an explanation, the service manager simply shrugged it off and gave me a half-hearted apology. I will definitely be taking my business elsewhere in the future.

3. Mike - 2 stars - I had a really frustrating experience with the service department at Magic Toyota. I took my car in for a simple repair, and they ended up charging me an exorbitant amount for the work. When I questioned the price, they were extremely unhelpful and dismissive. I felt like they were taking advantage of me and trying to squeeze as much money out of me as possible. I won't be returning to Magic Toyota for any future repairs or services.

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