Magic Pass Laundry is a revolutionary service that aims to provide customers with a hassle-free laundry experience. Gone are the days of spending hours sorting, washing, drying, and folding clothes. With Magic Pass Laundry, all customers have to do is drop off their dirty clothes and pick them up later, freshly cleaned and neatly folded. The process is simple and convenient. Upon arrival at the laundry facility, customers are given a unique magic pass card that acts as their personal identification. This card allows them to access the laundry machines, receive notifications about the progress of their laundry, and make payments.
This card allows them to access the laundry machines, receive notifications about the progress of their laundry, and make payments. Magic Pass Laundry prides itself on its state-of-the-art machines and environmentally friendly practices. The machines are equipped with advanced technology that ensures a thorough and efficient wash.
Frequently Asked Questions Using Laundry Cards
A: Many Add Value Terminals are equipped with laundry card dispensers. Please check the machine in your building, often located in a laundry room or other common space, to see if the terminal has a BUY option. If you do not see that option, please email [email protected] or call the client experience team at 617-969-4340 and choose option 1 for further assistance.
Please note that there is a $5.00 cost for a new laundry card. The card will be dispensed without value. If purchasing a card with cash, please only use a $5.00 bill. The Add Value Terminal does not make change, nor does it apply credit to a new laundry card purchase.
Q: What if my Laundry Card is lost or stolen?
A: Please treat your laundry card like cash, as Automatic Laundry has no way to recover the balance of a lost or stolen card. If a card is lost or stolen, the resident will be responsible to purchase a replacement card and value.
Q: I purchased a Laundry Code but I didn’t get a Code Number or I didn’t write it down?
A: Please log into your account to view your TRANSACTION HISTORY. This will allow you to see your most recently purchased code, or filter by date to look up past transactions. As always, if you have questions, please reach out to our Client Experience Team at [email protected] or (617) 969-4340 and press option 1.
Q: The Laundry Code entered is not adding the value onto my Laundry Card or displays Invalid Code or Error Message?
A: Codes are created for specific laundry cards. Please verify that the code has been created for the correct laundry card and is being entered into the Add Value Terminal exactly as you have received it. Note that most Add Value Terminals will ask you to confirm the value amount of the code before you type the code itself into the terminal. Be aware that if the terminal does not have a key clearly marked ENTER then you should use the # key to enter your submissions.
Q: How can I find out my balance on my Laundry Card?
A: Insert your Laundry Card into a Washer or Dryer and your balance will display on the screen. Please note that any time you press START, value will be deducted from your card. You can also place it into the Add Value Terminal and your balance will appear on the display.
Q: I purchased a new Laundry Card in error…what do I do?
A: Mail in the extra card to Automatic Laundry, 45 Border Street, West Newton, MA 02465, Attn: Customer Service. Please put your name, phone number and the Laundry Card number that you are keeping in the letter with the extra card. A Client Experience Agent will call you with a value code to reimburse you for the card purchase price.
Q: What if I get double charged on my credit card?
A: Please e-mail us at [email protected] or call 617-969-4340 and press option 1. A Client Experience Agent will take your information to look up the charge and assist in finding a suitable reimbursement plan for your situation.
Q: What if I get a “Pin Already Used” message on the Add Value Terminal?
A: Codes are created for specific laundry cards. Please verify that the code has been created for the correct laundry card and is being entered into the Add Value Terminal exactly as you have received it. If you are still having trouble, please reach out to the Client Experience Team at [email protected] or (617) 969-4340 and choose option 1.
Q: I am moving out…what do I do with my Laundry Card and balance?
A: Please mail your laundry card to:
Automatic Laundry
45 Border Street
Newton, MA 02465
Please include your name, telephone number Automatic Laundry location where the card was used, and new mailing address. Automatic Laundry will send a refund of any unused balance on your laundry card.
Q: What if I added cash onto my Laundry Card and the added amount did not display correctly?
A: Please reach out to the Client Experience Team at [email protected] or (617) 969-4340 and choose option 1.
Q: I am unable to register my Laundry Card on your web site…what do I do?
A: Automatic Laundry uses Third-Party Processor websites. If you are not able to access these sites, please check your browser settings and ensure you have enabled cookies. If this does not resolve your issue, please reach out to the Client Experience Team at [email protected] or (617) 969-4340 and choose option 1.
Q: While trying to register my Laundry Card online, it is not accepting the Laundry Card number?
A: Please only enter the numbers on the back of your laundry card when creating a registration. The websites will not recognize any numbers or dashes entered in the card number field.
Q: Laundry Card is reading an error message when I insert into the washer, dryer or add value station?
A: Try rubbing your thumb across the gold chip on the Laundry Card and then reinserting the card into the machine. If it keeps giving you an error message, please reach out to the Client Experience Team at [email protected] or (617) 969-4340 and choose option 1. Provide the error code you are receiving at the machine to a Client Experience Agent so they can determine how to assist.
Q: The Add Value Terminal is frozen, and the display won’t change.
A: Please try unplugging the Add Value Terminal then plug back in after 30 seconds. Please wait until it resets completely (note that this can take up to 30 minutes for some models) Once the machine has reset completely, try your transaction again. If this does not resolve your issue, please e-mail us at [email protected] or call 617-969-4340, press 1 and a Client Experience Agent will be happy to assist.
Compared to traditional washers, HE washers work in a completely different way. As a result, the detergents used in HE washers need to work differently, too. HE washers use less water than traditional washers — in fact, they only use from 20% to 66% of the water used by traditional agitator washers. As a result of extensive research, HE detergents are formulated to be low-sudsing and quick-dispersing to get the best cleaning performance with HE washers.
They also have different settings and cycles to cater to different fabric types and levels of dirtiness. While the machines work their magic, customers can take advantage of the waiting area provided by Magic Pass Laundry. This space is designed to be comfortable and inviting, with seating, free Wi-Fi, and refreshments available. Customers can relax, catch up on work, or even socialize with other users while their laundry is being taken care of. One of the standout features of Magic Pass Laundry is its commitment to sustainability. The company uses eco-friendly detergents and practices water and energy conservation. This not only benefits the environment but also reduces costs and allows for competitive pricing. Once the laundry cycle is complete, customers receive notifications on their phones informing them that their clothes are ready. They can then use their magic pass card to access the folding area, where skilled staff members ensure that each item is neatly folded and organized. Customers can collect their laundry at their convenience, knowing that it has been taken care of with attention to detail. Magic Pass Laundry offers various membership plans and pricing options to cater to the different needs and budgets of its customers. Whether it is a one-time visit or a regular service, Magic Pass Laundry aims to provide a convenient and efficient laundry experience for all. In conclusion, Magic Pass Laundry is a game-changer in the laundry industry. By combining cutting-edge technology, sustainability practices, and excellent customer service, it revolutionizes the way people do their laundry. With Magic Pass Laundry, the chore of laundry becomes a breeze, allowing customers to spend their time on more important things..
Reviews for "Saving Time and Money with Magic Pass Laundry"
1. John - 2 stars - I was really disappointed with Magic Pass Laundry. The customer service was terrible - the staff was rude and indifferent. I waited in line for over half an hour just to drop off my laundry, and they didn't even apologize for the long wait. Not to mention, when I finally received my clothes back, they weren't properly cleaned. There were stains still present, and some shirts had even shrunk. I will definitely not be returning to Magic Pass Laundry.
2. Sarah - 1 star - Magic Pass Laundry was a complete waste of time and money for me. When I dropped off my items, they promised a quick turnaround time, but it took almost a week to get my clothes back. When I finally did, several of my favorite pieces were ruined - buttons were missing, and there were even tears in some of the garments. It's clear that they do not take proper care of their customers' clothes. I would strongly advise against using their services.
3. Mark - 2 stars - I had high hopes for Magic Pass Laundry, but unfortunately, they failed to meet my expectations. The prices were exorbitant, especially considering the quality of the service. The clothes I received back were not neatly folded, as promised, but rather haphazardly stuffed into a bag. Additionally, they did not remove all the stains, even after paying extra for stain removal. Overall, I was unsatisfied with the experience and will be seeking an alternative laundry service.
4. Emily - 1 star - I had a terrible experience with Magic Pass Laundry. Not only did they lose one of my favorite blouses, but they also attempted to cover it up by offering an inadequate compensation. When I complained about the missing item, the staff was unhelpful and defensive. It's clear that they have no regard for their customers' belongings or satisfaction. I would strongly caution against using their services if you value your clothes and expect decent customer service. Absolutely disappointing.
5. Michael - 2 stars - Magic Pass Laundry was a letdown. I decided to give them a try because of their convenient location, but it was a mistake. The staff seemed unorganized and overwhelmed with the number of customers, resulting in long waiting times and lost clothing items. The quality of the cleaning was average at best, with some clothes coming back in worse condition than before. It was a frustrating experience that I won't be repeating.