Pure Magic Car Wash is a popular car wash service in Maryville, TN. They offer a range of services to keep your car clean and looking its best. Whether you need a quick wash or a more thorough detailing, Pure Magic Car Wash has you covered. One of the unique features of Pure Magic Car Wash is their use of advanced technology. They use state-of-the-art equipment to ensure that your car gets a superior clean. Their automated washing machines are designed to remove dirt, grime, and road salt from your car's exterior, leaving it shiny and spotless.

Complaints for PureMagic Car Wash

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Their automated washing machines are designed to remove dirt, grime, and road salt from your car's exterior, leaving it shiny and spotless. They also offer manual hand-washing options for those who prefer a more personalized touch. Pure Magic Car Wash takes pride in their attention to detail.

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint

On September 5, 2023, my 2020 BMW sustained damage while being washed inside the car wash at the Lenoir City, TN location. I reported to an employee named " *****" and he retrieved the broken item from my car out of the car wash tunnel. He said that he would file a claim, but the printer wasn't working. On September 9/09/2023 an estimate of $491.35 from the BMW dealership was taken to that location and the district manager Mr. ***** ***** said that a claim was filed. I called Mr. *****, and he will not respond to my calls or text me back as of today September 18, 2023. I have paid the BMW dealership $491.35 for the repairs to my car. I just want to be paid back or at least be treated in a professional manner and get a return call.

Customer response

Initial Complaint

Brought my brand new truck to Puremagic carwash, the rear drivers side front tire's plastic mud flap was torn off. Filed a damage claim report with the company, have not been contacted back and are unable to speak with the dept. that handles the claims as the gerneral customer service doesn't have or is failing to provide this information so I can get a quick resolution to this matter. Spoke with customer service 2 times and currently waiting for a supervisor to call back. I believe I am getting the run-around and would like this to be resolved. thanks

Business response

Hello Mr. ******,
My apologies for the delayed response. We communicate via email and sometimes our emails find the "spam" folder on some email platforms.
I will have our office reach out today 8/9/2023.

Customer response

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Initial Complaint

PureMagic Non-Member Today My new 2023 Chevy corvette c8 was damaged at your Alcoa Tn location on 7/26/2023 Wednesday evening. Before entering the wash, I asked your employee if this type of car could go thru the wash without damage, and she said yes there would be no problem. After exiting the wash, I pulled the car over to the vacuum area to dry the car and saw the damage on both sides.I spoke with the other male employee and he filed a claim via his iPad. He also took pictures. I would like to get the two trim pieces replaced, could someone please contact me We are unavailable at the moment. Leave a message we will respond once we are back.

Business response

Hello Mr. ********, As we continue to work on processing your claim, can you please provide a quote for the requested repaires to [email protected] Thank you!

Customer response

I want to re-iterate that I spoke to their female employee prior to entering the carwash. She assured me no damage would be incurred to the car. She was also going to make sure the brushes were turned off. The brushes were left "On", which resulted in damaging both sides of the vehicle.

Business response

Hello Mr. ********, Thanks for providing the quote for the repair. Please see communication via email from [email protected].

Initial Complaint

On June 9, 2023 I went through the car wash. I heard a pound bang and immediately knew something happened to the back of my car. I pulled out of the wash and saw dents to the back of my hatchback. I asked for the manager and he said he couldn't help me, he was the only one working. This was not true bc just a minuet later another employee came out. The manager was not nice or helpful. I contacted my insurance and had a auto body shop and an adjuster both verify that my bike rack did not cause this damage. It has been two months and Pure Magic has not called me back or my insurance adjuster. This company has not been responsible or responsive with this case at all.

Business response

Hi ******, We attempted to send two email's one on June 14th @ 4:53pm and again on June 15th @ 10:37am to ***** *****, We did not receive a response to these emails. After reviewing video and the attached photos along with the estimate, We have the info needed to schedule repairs. Our office will be in contact with you on Monday 7/17/23. Thank you,

Customer response

I have heard back from Pure Magic, via there VP of Operations. We are working to get my car fixed and they have assumed responsibility. I am pleased with their response and look forward to the car repair process moving forward. I hope that they stay true to their commitment, ensuring that the car will be completely fixed should any additional issues arise once the car is in the body shop. Sincerely, ****** *****

Initial Complaint

I took my car through Pure Magics car wash in lenoir city this past week. While in the car wash my third brake light was tore off by the brush, It came down and smacked my windshield almost breaking it as well. My kids were terrified, they didn’t know what was happening. When we got out I went and told and attendant who went in to get the part of my car only to bring it back in several pieces. I filled out an incident report only to be told they will not cover the damage caused by their car wash stating “they were unable to find any equipment malfunctions causing the damage” yet stating the blower took it off. The blower still being “their equipment” I requested to see the video since that’s the only evidence but of course I have no response yet. Their equipment tore my entire third brake light off and they are refusing to fix the damage. it’s unfair, and awful morals in a company to make a mother struggle to fix the car their machines tore up.

Business response

After reviewing video footage once more, PureMagic Car Wash stands behind the decision to not accept responsibility for this claim. Our equipment functioned as intended and no other vehicles before or after Ms. ******** vehicle sustained damage. Based on video evidence, the air dryers on-site did not act abnormally and did function as designed. PureMagic Car Wash is an "Enter at your own risk facility" Posted signage at our pay stations state, we are responsible for a "Car Wash Malfunction only".

Customer response

I am rejecting this response because:
the blower is in fact your equipment which cause the entire spoiler/break light to be ripped off. you just don’t want to pay for what your equipment did. So i’ll take different action and i’ll be speaking with a lawyer.
Sincerely,

Initial Complaint

March 18th I was charged for my monthly membership. I chose to cancel my membership on that day with the understanding that I would not get my money back but I would still be able to use the services for a month. I went to the location where I was no allowed in because my pass said I had no active plan. Called corporate for them to say everything was fine and that I should have access. I went again a few days later and still was denied access. Called corporate again and was assured that my plan was active. Repeated this process again with the same results. Called corporate again and was told a manager would reach out to me within 10 business days and that was at the beginning of April, it is now the middle of May. I was told my money would be refunded. Yet, the money has not been refunded and they have now changed my account AGAIN. I was pleased with this car wash until this has happened and the only reason I canceled my plan is because it is too far for me to drive now. I want my money back totaling $59.98.

Business response

Initial Complaint

On Wednesday March 8th I was involved in an accident inside the carwash tunnel which resulted in damage to my vehicle. The car infront of me got lodged and stuck, my vehicle was in neutral on the track and was pushed into the vehicle in front. There was no way for me to avoid this incident. I honked my horn as their sign states when I noticed an issue but the employees were not paying close enough attention and did not stop the machine in time. I pulled out of the machine to give my information and the other vehicle took off. The company refuses to give me the license plate of the other vehicle involved which the employees have clearly stated they have on video. The company also denies any responsibility and denied my damage claim. I had to call the customer service number several times for them to even get me an email sent saying they won't cover the damages. But they will not tell me why they are not responsible at all or at fault. I visited the location and spoke with the manager on duty and he advised the District manager would call me the following day. I've asked for the customer service supervisor and I'm told they will call me back but they never do. I've left voice-mails for the operations managers on the damage claim form. Nobody from this company will call me back and explain anything. This is a very poor way of doing business.

Business response

Our Damage Claim office and District Manager have been in contact wit* *** ******* multiple times today 3/16/2023. On the date of the incident *** ******r filed a claim at our Maryville location with the staff on-site. *** ******r also stated on 3/8/23, the day his vehicle was involved in this incident that his vehicle did not sustain any damage. *** ******r also signed our form confirming this. As of today 3/16/23, *** ******r requested that the local police department review video and document the other involved vehicles license plate information, which we were happy to provide. Our team members constantly monitor the wash process to provide the best service possible however, we cannot be held responsible for active driver engagement during the wash process or for failing to follow clearly stated and displayed instruction. Our determination to deny the claim based on the above facts remain true. Our facility operated as intended and no malfunction occurred on our behalf or for that matter on *** ******r's behalf. The other party involved failed to follow instruction and caused the incident to occur. We have instructed *** ******r to notify his insurance company with the other drivers’ information to provide the best resolution for both parties involved. We take customer privacy very seriously and all claims that involve damage are reviewed to provide the best outcome for the parties involved. Attached above you will find the form signed by *** ******r and our Site employees stating no damages dated 3/8/23.

Customer response

I am rejecting this response because: I never stated there was no damage to my vehicle. Pure magics employee filled the tablet and form out, not myself. He just simply asked me to look over my contact information and sign. You should probably have someone more trained than an 18 year old kid handling damage forms. I asked several times since this incident to speak with someone higher up, a manager, anybody in charge and was never contacted back even though i was told i would be. If you think a quick copy and paste email is sufficient enough to handle a situation, I find it extremely unprofessional. Why when I went in and talked to your assistant manager ******, he said ******* the DM would be calling me the next day? You hide behind a computer and handle business through email instead of addressing the situation. I see a lot of policy, procedure, and training issues that would have prevented this issue and many others. If you do some research there are many complaints very similar to mine. The police officer laughed when I asked how many reports they file at the carwash. Clearly there is room for improvement on this poorly run business, starting with communication and response time. Why is there no policy to leave an adequate amount of space between loading vehicles? This issue could have Been prevented had there been. Your employees motion people forward one on top of another I've witnessed everytime. How about having someone stand by the shut off button or watching cameras next to a button so if a problem arises they can shut it off in a timely fashion. I've witnessed several times 5 or 6 employees just standing in the room talking and only one person on the track loading vehicles. Nobody is paying attention. I'm in the business of customer service and doing the right thing. This one needs work. And I for one am excited for the 3 new car washes coming into town, hopefully they know how to treat a customer and handle business in a professional manner.

PureMagic Joins Mammoth Holdings

ATLANTA , May 3, 2021 /PRNewswire/ -- Mammoth Holdings, LLC ("Mammoth"), an Atlanta -based conveyor car wash operator, announced that PureMagic Carwash ("PureMagic"), a seven-unit express conveyor car wash operator with three additional units in development in Knoxville, TN has agreed to join Mammoth. PureMagic's founders, Jim and Teri Rooney , each chose to invest a significant amount of their proceeds into Mammoth's equity.

Gary Dennis , Mammoth's co-founder and CEO, explained, " Jim Rooney is one of the most talented operators in the car wash industry and the dominant brand in his market. He and Teri [Rooney] are high-integrity, high-quality people, and we're honored and excited they've chosen to become partners in the Mammoth family of brands." He added, "Jim will become a senior vice president on Mammoth's executive team where we intend to stay out of his way - allowing him to continue driving strong growth in the region."

Jim Rooney , PureMagic's co-founder, stated, " Teri [Rooney] and I had several opportunities to position our company for growth outside the Knoxville MSA, yet Mammoth's team kept distinguishing themselves and made the choice easy. I've known Gary Dennis , Marcus Kittrell , and others on the team for years. I trust these people and know they are focused on doing right by others and achieving great results for their companies." Rooney added, "Their team-oriented leadership style combined with the treatment we experienced throughout this process gave us confidence we were aligning our company with other like-minded, people-focused leaders. I look forward to a long and productive relationship with Mammoth."

Amplify Car Wash Advisors provided sell side advisory services on the transaction.

Mammoth is the first car wash acquisition platform formed by industry-insiders and is the 7 th largest conveyor car wash operator in the United States according to Commercial Plus's Top 100 list. Mammoth is customer-focused operationally and operator-focused in its approach to acquisitions and seeks to be the partner-of-choice for car wash operators who desire liquidity, growth capital, and a tax-deferred equity investment opportunity. Mammoth's multi-brand portfolio includes Marc-1, Wash Me Fast, Swifty, Ultra, Finish Line, Wiggy Wash , Shine On, Pit Stop, Lulu's, Ollie's, and now PureMagic, among others. Mammoth has significant growth capital at its disposal and is actively seeking acquisitions and development opportunities.

In October 2018 , Mammoth partnered with Red Dog Equity LLC, an Atlanta -based private equity firm, which, through its partnership with Tom Pritzker's family business interests (advised by The Pritzker Organization), provides the equity for Mammoth's corporate development initiatives. Monroe Capital provides Mammoth's debt financing.

About Mammoth Holdings
Headquartered in Atlanta, Georgia , Mammoth Holdings operates 63 conveyor car washes under the PureMagic, Marc-1, QuickWash Express, Ultra, Wash Me Fast, Wiggy Wash , Pals, Finish Line, Shine On, Lulu's, Ollie's, PitStop, and Swifty brands in Georgia , Alabama , Kentucky , Illinois , Utah , South Carolina , Mississippi , Louisiana , Indiana , and Tennessee. Mammoth was founded by Gary Dennis and Chip Hackett in 2002. To learn more, please visit one of our locations or see us online at: www.mammothholdings.com.

About PureMagic
PureMagic currently operates seven high volume express conveyor car washes in the greater Knoxville market, including two double tunnels, a flat belt interior tunnel, and the country's first Peco polish tunnel. PureMagic has three express conveyor car washes in development in Oak Ridge , Powell , and Karns, Tennessee . PureMagic was founded by Knoxville locals, Teri and Jim Rooney , in 2003, and the PureMagic brand was established in 2016. To learn more, please visit any PureMagic location or see them online at www.puremagiccarwash.com.

About Red Dog Equity LLC
Red Dog Equity LLC TM is a private equity firm that invests in lower middle-market companies poised for strong growth in partnership with driven, entrepreneurial business leaders ("Red Dogs"). To learn more, please visit: www.reddogequity.com.

About The Pritzker Organization
The Pritzker Organization is the merchant bank for the business interests of the Tom Pritzker family. Additional information can be found at www.pritzkerorg.com.

About Amplify Car Wash Advisors
Amplify Car Wash Advisors is a full-service car wash advisory firm founded by industry veterans, Jeff Pavone and Bill Martin to guide sellers through critical business decisions including mergers and acquisitions & capital advisory. For more information, please visit https://amplifywash.com/.

SOURCE Mammoth Holdings

Silaturrahim Dengan Guru di Jajaran Kemenag Langkat, Plt Bupati Mengenang Masa Sekolah Dulu

LANGKAT, kaldera.id – Plt Bupati Langkat, Syah Afandin bersilaturrahim dengan para guru jajaran Kementerian Agama Kabupaten Langkat di Kantor Kemenag Langkat, Sabtu (25/11/2023). Kegiatan ini bagian dari rangkaian Peringatan Hari Guru Nasional.

Selain mengucapkan selama hari guru kepada para guru, dalam sambutannya, orang nomor satu di Pemkab Langkat itu bercerita tentang massa dirinya menjadi siswa.

“Masa kita dulu ketika kita bicara tentang 3 hal mata pelajaran, yakni Bahasa Indonesia, Matematika dan Agama mendapatkan nilai merah, maka kita dulu tidak akan naik kelas. Makanya, dari itu kita dulu banyak berlomba-lomba agar tidak mendapatkan nilai merah di rapot agar naik kelas,” kenangnya.

Seiring perkembangan zaman, sudah banyak capaian yang menjadi kebanggaan yang di sesuaikan dengan masyarakat saat ini. Namun, tetap harus selalu introspeksi lagi saat ini. “Saya ironis melihat batasan-batasan mendidik, baik di kalangan umum maupun agama. Sedikit mengalami menurun dampak dari moral anak zaman sekarang,” katanya.

Untuk itu dirinya menyarankan perlu dilakukan improvisasi dan tanggung jawab yang besar serta bertumpu kepada perilaku atau moral akibat perkembangan teknologi. “Kita harus meningkatkan penguatan mental kepada anak-anak didik serta moral agama,” ungkapnya.

Dirinya menyakini betul perlu kiat khusus dalam mengajar pendidikan agama. Agar siswa punya ketertarikan belajar. Dengan begitu siswa bisa membentengi diri dari perbuatan yang melanggar agama.

“Ini bicara hati ke hati. Perlu kita introspeksi. Walaupun gaji kita kecil, tapi pekerjaan harus dilaksanakan. Kita bisa selamatkan negeri ini,” tambahnya.

Plt Bupati Langkat juga menjadi Pembina Upacara Hari Guru Nasional (HGN) dan HUT Persatuan Guru Republik Indonesia (PGRI) ke-78 di Alun-alun T Amir Hamzah, Stabat.

Dalam upacara tersebut, Syah Afandin memberikan sejumlah penghargaan kepada para guru, kepala sekolah dan juga cabang PGRI terbaik. (reza)

• TOPIK
• Kementerian Agama Kabupaten Langkat
• Peringatan Hari Guru tingkat Kota Medan
• Plt Bupati Langkat
• Syah Afandin

Their team of trained professionals is dedicated to providing the highest quality service to each and every customer. They take the time to thoroughly clean every nook and cranny of your car, including the tires, windows, and interior. Their commitment to excellence has earned them a reputation as one of the best car wash services in Maryville. In addition to their exceptional cleaning services, Pure Magic Car Wash also offers additional amenities to enhance your experience. They have a comfortable waiting area where you can relax while your car is being cleaned. They also provide free Wi-Fi and complimentary beverages to make your visit as enjoyable as possible. Convenience is another factor that sets Pure Magic Car Wash apart. They offer different wash packages to suit your needs and budget. Whether you just want a basic wash or a full detailing, they have options for every car owner. They also offer monthly membership plans for those who want to keep their car looking pristine all year round. Overall, Pure Magic Car Wash is the go-to car wash service in Maryville, TN. With their advanced technology, attention to detail, and commitment to customer satisfaction, you can trust that your car will be in good hands. Visit Pure Magic Car Wash today and experience the magic for yourself..

Reviews for "Pure Magic Car Wash in Maryville, TN: The Art of Car Washing"

1. John Doe - 1 star

I had a terrible experience at Pure Magic Car Wash in Maryville. The customer service was appalling, with the staff being rude and unhelpful. They did a poor job of cleaning my car, leaving streaks and smudges all over. The prices were also outrageous for the subpar service they provided. I will definitely not be returning to this car wash.

2. Jane Smith - 2 stars

I was quite disappointed with my visit to Pure Magic Car Wash in Maryville. While the exterior of my car was relatively clean after the wash, the interior was left untouched. I specifically asked them to vacuum and wipe down the interior, but they completely neglected that request. The lack of attention to detail and poor customer service really left a sour taste in my mouth. I would not recommend this car wash to others.

3. Michael Johnson - 2 stars

I visited Pure Magic Car Wash in Maryville, hoping for a thorough cleaning of my vehicle. However, I was let down by the quality of their work. They missed spots on my car, particularly around the wheels, and they didn't properly dry it, leaving watermarks. Moreover, the employees seemed disinterested and unprofessional. For the price I paid, I expected a much better experience. I won't be returning.

4. Sarah Thompson - 1 star

I regret choosing Pure Magic Car Wash in Maryville. The wash itself was mediocre at best, with my car still looking dirty in some areas afterwards. Additionally, when I complained to the staff, they dismissed my concerns and showed no interest in rectifying the situation. It's clear that they prioritize quantity over quality in their service. Save yourself the disappointment and choose a different car wash.

The Perfect Shine: Pure Magic Car Wash in Maryville, TN