Magix wok is a popular fast-food chain known for its delicious Asian-inspired cuisine. With multiple locations across the country, Magix wok has become a go-to option for people craving a quick and tasty meal. One of the most convenient aspects of Magix wok is its wide network of locations. No matter where you are, chances are you won't be too far away from a Magix wok restaurant. Whether you're in a bustling city or a smaller town, you can easily find a nearby Magix wok to satisfy your cravings. The locations of Magix wok are strategically chosen to ensure accessibility and convenience for their customers.
Tue. 11 MEMPHIS 7 p.m.
These limitations were increasingly undermining the Magic s ability to create the outstanding experience the team wanted to provide for clients, fans, and other callers. These limitations were increasingly undermining the Magic s ability to create the outstanding experience the team wanted to provide for clients, fans, and other callers.
The locations of Magix wok are strategically chosen to ensure accessibility and convenience for their customers. They are often situated in popular shopping centers, food courts, or busy streets, making it easy to grab a meal while running errands or during a lunch break. Another advantage of Magix wok's multiple locations is the variety it offers.
Orlando Magic
Founded in 1989, the Orlando Magic is one of the youngest teams in the NBA. And by their sixth year in the league, in 1995, the Magic became the second-youngest team ever to make it to the NBA Finals.
The team has gone on to rack up plenty of other accolades—including six division championships, playoff appearances in more than half of their seasons in the league, and a second trip to the NBA Finals in 2009. Also, five Magic players, including Shaquille O’Neal, have been inducted into the Basketball Hall of Fame.
But the Magic organization is committed to more than winning basketball games. Their mission: “To be world champions on and off the court, delivering legendary moments every step of the way” That’s why the team donates millions to community groups each year. It’s why the organization works so hard to create an amazing professional experience for employees. And it’s why the Magic always aims to create an outstanding experience for its fans.
It was this commitment to legendary customer service that led the Magic to retire their old telephony system.
INDUSTRY ProfessionalSports Orlando, FL YEAR FOUNDED EMPLOYEES
A phone system having one losing season after another
Jeff Lutes, the Magic’s Senior Vice President of Technology, recalls the sales team’s growing frustration with their on-premise phone infrastructure.
“The phone system made it very difficult for our agents to be mobile,” Jeff says. “They were limited to forwarding their office numbers to their own mobile phones, but they wouldn’t know if those calls were work or personal. And if they wanted to make a business call originating from the company phone system, that process was so cumbersome that no one ever did it.”
The staff also desired to more fully integrate their phone system into their CRM—or, as Jeff explains—to easily integrate the systems. “With our on-premise phone system, anytime we wanted to make even a simple system change, we had to call a third party, submit a request, and wait.”
These limitations were increasingly undermining the Magic’s ability to create the outstanding experience the team wanted to provide for clients, fans, and other callers.
Here’s how Jeff sums up the challenge: “We basically had four sales rooms and or support centers established: ticket sales, our Fan Experience Center, the Solar Bears hockey team, and an internal number for IT issues. But other than being able to set up some basic call queues, we really didn’t have much of a contact center solution.”
But the Magic weren’t just playing defense
Even aside from these troubles with their legacy phone system, the Magic had another reason to search for a more modern solution. “In the last couple of years, we initiated a new strategic goal to move as much of our IT operations as possible to the cloud,” Jeff says. “Finding the right cloud communications platform was already on our roadmap. Then COVID hit, and that really accelerated our timetable.”
Jeff’s technology team researched the major cloud communications solutions, vetted each of them, and consulted with other NBA and pro sports teams.
We were extremely impressed with RingCentral’s breadth of features, the ease of use, and the ease of implementation.
Jeff Lutes
SVP of Technology, Orlando MagicAs Jeff points out, both of the NBA teams they spoke with were very pleased with their experiences using RingCentral—particularly with how well the solution was helping their organizations stay accessible to fans and each other during the COVID lockdowns.
“Our counterparts at the Detroit Pistons and Golden State Warriors were so helpful,” Jeff says. “Both strongly recommended RingCentral, and both had their own stories about how much the solution was helping their organizations continue to function at high levels even though everyone was quarantined at home.
He adds: “RingCentral had already impressed us for a number of reasons, but those recommendations made the decision obvious.”
Because we integrated RingCentral with our CRM, Microsoft Dynamics, our agents now see a screen showing a caller’s profile before they answer. They can even originate a call from the CRM and have it automatically added as a record. That’s such a time-saver, and the agents appreciate it.
Here’s how Jeff sums up the challenge: “We basically had four sales rooms and or support centers established: ticket sales, our Fan Experience Center, the Solar Bears hockey team, and an internal number for IT issues. But other than being able to set up some basic call queues, we really didn’t have much of a contact center solution.”
Each restaurant may have its own unique menu items or specialty dishes, allowing customers to explore different flavors and options. This diversity is also beneficial for people with dietary restrictions or preferences, as they can find something suitable at one of the many Magix wok locations. In addition to being easily accessible, Magix wok locations also focus on creating a pleasant dining experience. The restaurants are usually well-designed and decorated, providing a cozy atmosphere for customers to enjoy their meals. The staff at each location is known for their friendly and efficient service, enhancing the overall dining experience. With their extensive network of locations, Magix wok has undoubtedly become a popular choice for those seeking a quick and tasty Asian-inspired meal. Whether you're looking for a dine-in experience or a takeaway option, Magix wok's multiple locations ensure that you can enjoy their delicious cuisine wherever you are..
Reviews for "Magix Wok Around the Clock: 24/7 Locations"
1. John - 1 star
I was extremely disappointed with my experience at Magix wok. The food tasted bland and lacked any flavor. The vegetables were overcooked and mushy, and the noodles were soggy. The service was also slow and unattentive. Overall, I would not recommend this restaurant to anyone looking for good Chinese food.
2. Sarah - 2 stars
I had high hopes for Magix wok, but unfortunately, it did not meet my expectations. The food was mediocre at best, with nothing standing out as exceptional. The portion sizes were small compared to other Chinese restaurants, and the prices were quite steep. The ambiance of the restaurant was also lacking, with dated decor and uncomfortable seating. I would suggest trying other Chinese restaurants in the area before settling for Magix wok.
3. Michael - 2 stars
I found the food at Magix wok to be average at best. The flavors were not authentic and lacked depth. The service was also subpar, with the staff seeming disinterested and unhelpful. The restaurant itself was not well-maintained, with dirty tables and a lack of cleanliness in the dining area. I was left disappointed and will not be returning to Magix wok in the future.